Things I am searching for is really a help-desk extension for joomla will be able to install onto my website. The truth is though i have to have the ability to pull stats from this and become computer. For instance I wish to have the ability to pull-up among the people or all who're responding to questions and find out the number of they've clarified, average response time, etc. Also a general that shows total time taken its the request within the system, the number of request happen to be requested and clarified etc... I've checked several out and attempted there demos on the website sites, but not one of them appear to possess a statistics position for this kind of information... So, does anybody have applying for grants one which does this stuff or at best near to it that might be free or otherwise too pricey?